Privacy Policy | Metacces

THIS IS A LEGALLY BINDING CONTRACT. BY ACCESSING OR USING THE SITE AND APP OR SERVICES OR BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT, YOU ACKNOWLEDGE AND REPRESENT THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS. YOU ALSO REPRESENT AND WARRANT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS CONTRACT AND ARE NOT PROHIBITED BY LAW FROM ACCESSING OR USING THE SITE OR SERVICES. YOU DO NOT HAVE TO ENTER INTO THIS AGREEMENT, BUT IF YOU DO NOT, YOU WILL NOT BE PERMITTED TO, AND YOU MAY NOT, USE THE SITE OR SERVICES.

Welcome to Metacces ("we", "our", "us"). Your privacy is very important to us.

This Privacy Policy describes how we collect, use, and protect your information when you use the Metacces App, our website (https://metacces.com/), and related services (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We may collect the following information:

Information You Provide to Us:

Username, nickname, profile picture, or other identifiers.
Email address (if provided voluntarily, for support or marketing opt-ins).
Information you submit via forms (e.g., feedback, customer support).

Automatically Collected Information:

Device information (device ID, model, operating system, language).
IP address and location information (city/country level, no precise tracking).
Usage data (pages viewed, buttons clicked, gameplay activity).
Referral sources (e.g., who invited you to the app).

Blockchain and Wallet Information:

Public blockchain address associated with your Metacces account.
Transaction data processed on the blockchain (publicly visible).

We do not collect sensitive personal information such as national ID numbers, or precise GPS location.

2. How We Use Your Information

We use your information to:

Provide and operate the Services.
Maintain your account and user profile.
Facilitate in-app transactions (e.g., NFT purchases, XP tracking).
Send service updates, notifications, and communications.
Personalize the app experience, including AI interactions with Oli.
Improve the Services, troubleshoot issues, and conduct analytics.
Enforce our Terms and prevent fraudulent or malicious activity.

We may use anonymized data for analytics and product improvement.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

Service providers (hosting, analytics, customer support).
Blockchain networks (public transaction records).
Authorities or legal entities (only if required by law).

All third parties we work with are required to protect your data according to applicable laws.

4. Data Storage and Security

We implement reasonable technical and organizational measures to protect your information.

However, no method of transmission over the Internet or blockchain is completely secure. You use the Services at your own risk.

You are responsible for securing your wallet keys, 12-word recovery phrase, and account access credentials.

5. Your Privacy Rights

Depending on your location, you may have rights to:

Access the information we hold about you.
Request correction or deletion of your information.
Object to certain processing activities.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at: privacy@metacces.io

6. Data Retention

We retain your information as long as necessary to provide the Services and comply with legal obligations.

Blockchain transactions are immutable and cannot be deleted.

7. Children's Privacy

Our Services are not intended for children under the age of 13 (or under the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children. If you believe we have mistakenly collected such information, contact us immediately.

8. Third-Party Links

The Services may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

Please read their privacy policies before using those services.

9. International Data Transfers

If you are located outside the United Arab Emirates (UAE), please note that your information will be processed and stored in the UAE and other countries where our service providers operate.

By using the Services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will post the updated version and revise the "Last Updated" date at the top.

Continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Metacces LLC
Email: privacy@metacces.io
Website: https://metacces.com/